Welcome to Fit & Flow Clothing Sales Store! We’re here to help you navigate your premium casualwear shopping experience with ease. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of clothing does Fit & Flow specialize in?
We specialize in premium casualwear for men, including:
  • High-quality jeans
  • Stylish pants and shorts
  • Versatile shirts
  • Trendy swimwear
  • Comfortable tops and t-shirts
Our collection is designed to seamlessly transition from work to weekend to beach.
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend comparing these measurements to your favorite well-fitting garments at home. If you’re between sizes, we suggest sizing up for comfort.
What makes your clothing “premium” quality?
Every item passes our strict 3-F Test:
  • Fresh: Contemporary styles that stay relevant
  • Fantastic: High-quality materials and construction
  • Fair value: Competitive pricing for the quality

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
You can request changes within 24 hours of ordering by emailing our customer service team at [email protected]. We’ll do our best to accommodate your request before your order enters processing.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
  1. Express Shipping ($12.95 USD): 10-15 business days after processing (1-2 days) via DHL or FedEx with real-time tracking
  2. Free Standard Shipping: 15-25 business days after processing (1-2 days) via EMS for orders over $50
How long does order processing take?
Our Raleigh-based team processes all orders within 1-2 business days (often faster). You’ll receive tracking information via email once your order ships.
Do you ship internationally?
Yes! We ship worldwide with the exception of certain remote areas in Asia and a few other locations. The checkout process will automatically verify if we can deliver to your address.
Can I track my order?
Absolutely. For Express Shipping, you’ll receive detailed tracking information with real-time updates. For Free Standard Shipping, tracking may be more limited depending on your location.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery for any unworn items with tags still attached. Shipping costs are non-refundable. Once we receive and inspect your return, we’ll process your refund to the original payment method.
How do I initiate a return?
Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, simply place a new order after receiving your refund.

Customer Service

How can I contact customer service?
Our real, responsive customer service team is available via email at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters and warehouse are located at:
970 Jennifer Lane, Raleigh, US 27604

Still have questions? We’re here to help! Email us at [email protected] and we’ll get back to you promptly.

Happy shopping from the Fit & Flow team!